This is the English version of the AVOS Terms of Use. If the English and Hebrew versions differ, the Hebrew version prevails, except where the law of the user’s place of residence requires otherwise.

Welcome to avoslegacy.com.

The Site offers research, documentation and preservation of family heritage, as well as genealogical and professional research for private, institutional and legal purposes. This includes archival research, locating and documenting historical sources, collecting and preserving family materials, interviews and audio documentation, biographical writing, production of heritage volumes, family trees and digital family archives, eligibility research and locating documents and sources for private clients, lawyers, institutions and communities, and related services (the “Services”).

On the Site you can learn about the different service paths offered by the Site operator, and leave your details to receive information, schedule a consultation or continue a business relationship with the Site operator.

Please read these Terms and the Site’s Privacy Policy, which forms part of these Terms, before using the Site. By browsing or using the Site in any way, including viewing content and sending requests for information, you agree to these Terms. If you do not agree, please do not use the Site. These Terms are a binding agreement and may be updated from time to time; please check them when you visit the Site.

1. Definitions

1.1. “Site”: the website at avoslegacy.com.

1.2. “Site Operator” or “AVOS”: Noam Efrati, exempt dealer (Israeli VAT-exempt sole proprietor) no. 205405236, trading as AVOS Legacy, address: 2 Ofra Haza St, Rosh HaAyin, Israel; email: hello@avoslegacy.com. Statements in these Terms about the Site’s liability also apply to the Site Operator.

1.3. “Use”: any use of the Site, including visiting, browsing, viewing content, leaving details, making contact, requesting information, ordering services or any other action through the Site.

1.4. “User”: any person who uses the Site or the Services offered through it.

1.5. “Family Materials”: any material, information or item provided to AVOS as part of the Services, including documents, photographs, recordings, videos, personal stories, family information, historical documents and scanned items.

1.6. “Deliverables”: anything produced as part of the Services, including research reports, family trees, heritage volumes, digital archives, edited recordings and documentation.

1.7. “Services”: all services offered by AVOS from time to time, including genealogical, historical and archival research; locating and collecting information, documents and records in Israel and abroad; reviewing sources; documenting and preserving information and materials; interviews and audio or visual documentation; biographical and historical writing and editing; document translation; family trees and digital deliverables; heritage volumes and printed deliverables; eligibility research; and locating documents or information for private, professional, institutional or legal purposes, together with any related or additional service, as updated from time to time.

2. General

2.1. Use of the Site is subject to these Terms.

2.2. Using the Site means that you have read and accepted these Terms.

2.3. You confirm that you are 18 or older. If you are a minor or otherwise not legally competent without a guardian’s approval, you must inform your parents or legal guardians of these Terms and obtain their approval before any activity on the Site.

2.4. The information on the Site presents the services AVOS may offer and lets you consider an engagement. Using the Site, leaving details or receiving information does not oblige AVOS to provide any service until the terms of an engagement are agreed between the parties.

2.5. You may be asked to provide personal details such as your name, phone number and a working email address. Incomplete or incorrect details may prevent you from using the Site’s services or prevent us from contacting you. Please update your details if they change.

2.6. Do not leave another person’s details on the Site without their consent. If you provide information about other family members, including contact details, personal stories, photographs or documents, you confirm that you are entitled to do so and that doing so does not breach any law or third-party right.

2.7. The Site may include links to other websites (“Links”) for further information, inquiries, joining a service and similar purposes. Links are provided for convenience only, and AVOS may remove them at any time. AVOS is not responsible for Links or any content connected to them. Your use of such sources and your dealings with third parties through them are your own responsibility. AVOS does not guarantee that third-party content and services shown on the Site are complete, correct, lawful or accurate, and is not liable for any result of using or relying on them.

3. Limitation of AVOS’s liability

3.1. Use of the Site’s content is at your own responsibility. AVOS and anyone acting on its behalf are not liable, directly or indirectly, for any damage caused to a User by using the Site’s content, including use of or reliance on any information, data, representation, image, video, audio, advertisement or product appearing on the Site. Nothing in this section or in sections 3.14 and 3.15 limits AVOS’s obligations under the specific offer, order or agreement, or section 3.16.

3.2. The Services are based on research, collecting information, reviewing sources, documenting family materials and editing Deliverables according to the information and materials available at the time of the work. Such research depends, among other things, on the availability of sources, access to databases and archives, the quality and completeness of the materials provided, and information received from third parties. AVOS therefore does not undertake that any particular historical information will be found, that any requested document will be obtained, that any family detail will be verified or that any gap in existing information will be filled.

3.3. Deliverables may include information based on different sources, including historical documents, archival sources, personal testimony and family traditions. AVOS will try, as far as possible, to distinguish between types of information and their level of support, but is not liable for gaps, errors, inaccuracies or changes in historical information originating in external sources or in information provided by the User or third parties.

3.4. Family information based on memories, testimony or stories passed down through generations may be partial, subjective or differ between family members. AVOS is not responsible for family disputes, claims by family members or disagreements about information provided, editorial decisions or the way the family story is presented, nor for the absolute accuracy, completeness or authenticity of such information.

3.5. You are responsible for ensuring that you are entitled to provide AVOS with Family Materials and information about third parties, including photographs, documents, recordings, personal stories and identifying details. AVOS is not liable for any claim made against it because materials or information were provided without appropriate authorization.

3.6. Deliverables may be affected by the quality, completeness and availability of the materials provided, and full restoration of damaged, missing or low-quality information, images, documents or recordings cannot be guaranteed.

3.7. Services that include digital storage or access to an online space may be subject to terms of use, storage periods and future maintenance costs, as set out when the relevant service is purchased.

3.8. AVOS may decline a project or end an engagement where a professional, legal, technical or other difficulty reasonably prevents performance of the Services.

3.9. You should keep backup copies of original and valuable personal or historical materials before giving them to AVOS. AVOS will take reasonable care when handling materials provided to it, but is not responsible for loss, damage or unexpected change to original materials or copies provided to it.

3.10. Deliverables, including biographical writing, literary editing, design and audio or visual production, are not an official document, a legal opinion, a certified historical opinion or professional advice of any kind.

3.11. Deliverables reflect professional choices about editing, story structure, presentation, selection of materials and design, made according to the project’s goals, and are not necessarily a complete record of every detail, event or perspective concerning the family.

3.12. The Services and Deliverables reflect the information and materials available at the time of the work. AVOS is not responsible for later changes in information, discovery of new sources after completion of the project, or historical updates not available at the time of the research, unless otherwise agreed as part of update or maintenance services.

3.13. Content on the Site and the Services offered on it are not a recommendation to enter into any transaction or advice of any kind. The decision to engage AVOS is made by the User on the basis of the specific offer, order or agreement provided to them, and nothing in these Terms limits any right or remedy available to the User by law.

3.14. The Site’s content and services are offered to the public “as is”. You will have no claim against the Site regarding the characteristics, capabilities, limitations or suitability of the content or services for your needs.

3.15. The Site does not guarantee that its own content and services, or those of third parties published on it, will be complete, correct, accurate or meet every User’s expectations, and is not liable for any result of using or relying on them.

3.16. AVOS will provide the Services and Deliverables according to the scope, components and estimated timelines agreed in the specific offer, order or agreement, and will act with reasonable professional skill and care. AVOS is not responsible for delays, changes or gaps caused by factors beyond its control, including those described in sections 3.2 to 3.6 and 4.14 to 4.15. To the extent permitted by law, AVOS’s total liability in connection with a particular service will not exceed the fees actually paid to it for that service. This limitation does not apply to liability for bodily injury, for willful misconduct or gross negligence, or to any right or remedy that cannot be limited by law.

3.17. AVOS is not obliged to offer any particular range of content or services and may change, replace, cancel or add content and services at any time at its sole discretion without prior notice.

3.18. AVOS may change the structure, appearance and design of the Site and its content at any time at its sole discretion without prior notice. Such changes may involve malfunctions or temporary inconvenience, for which AVOS will not be liable.

3.19. AVOS makes great efforts to keep the Site running properly. However, because the Site depends on communication systems and other factors beyond AVOS’s control, AVOS cannot guarantee uninterrupted operation free of malfunctions, errors, disruptions, interruptions, disconnections or unauthorized interference (“Malfunctions”). AVOS is not liable for any delay or failure to provide services caused by Malfunctions, force majeure or any other factor beyond its control.

3.20. Any action the Site performs according to your instructions binds you, and the Site’s records of your details and the actions you requested are evidence of their contents. You are solely responsible for entering correct and accurate details wherever required.

3.21. You agree not to use the Site for any purpose prohibited by law or by these Terms. You bear responsibility for any such use and will indemnify AVOS for any claim or demand arising from it.

3.22. You agree to indemnify and compensate AVOS and anyone acting on its behalf for any damage, expense or loss, direct or indirect, including legal costs and attorneys’ fees, arising from your breach of these Terms or of any representation you made, from providing information or materials without authorization, from unlawful use of the Site or the Services, or from any claim made against the Site in connection with your use of its services. Nothing in this section limits your right to publish an honest review or opinion of the Services.

3.23. Without derogating from the above, the Site may suspend or cancel your ability to use the Site, including purchasing services offered on it, in any of these cases:

3.23.1. Use of the Site or its services contrary to law or these Terms.

3.23.2. An act or omission, or an attempt, that may harm the proper operation of the Site, another User or any third party.

3.23.3. Use of the Site that infringes intellectual property rights, including copyrights and trademarks, or any other proprietary right of the Site, AVOS or any third party.

3.23.4. Use of the Site in order to compete with it.

3.23.5. An action that prevents others from browsing or using the Site.

4. Purchasing services

4.1. The Site offers services in the research, documentation, preservation and commemoration of family heritage (the “Services”), as described on the Site and updated from time to time.

4.2. The Services may include, among other things, archival research; locating and collecting historical information and documents; reviewing family sources; reconstructing family and historical continuity; interviews and life-story documentation; audio and visual documentation; preservation and processing of family materials; documentation of heritage items; biographical and historical writing and editing; design and production of printed or digital deliverables; and related services.

4.3. AVOS may offer service paths of different scope, combining research, documentation and production components, including:

• Archive Key: preliminary research to build a factual basis for the project, including archival research, locating sources and documents, reviewing family materials and related deliverables according to the project’s scope.
• Heritage Volume: according to the scope chosen, extended research, interviews, writing, editing, design and production of a volume or other printed deliverables documenting the family story.
• Maarag HaDorot: according to the scope chosen, creation of a digital family documentation space combining family materials, audio and visual documentation, timelines, testimonies and other content.
• VERIFY: genealogical research review: a professional review of existing family research, its sources and its conclusions, according to the scope chosen.

4.4. Service path names are commercial names only and do not commit AVOS to any particular deliverable beyond the scope actually agreed.

4.5. The paths shown on the Site are a general framework for presenting service options, not a commitment to perform every component in every project. The actual scope, components, number of meetings, type of Deliverables, timelines and cost are determined by the project’s characteristics and the specific agreement between the User and AVOS.

4.6. AVOS may also offer genealogical, historical and archival research for private, professional, institutional or legal purposes, including research and locating information and documents in connection with European or other citizenship, status under the Israeli Law of Return, inheritance and estates, cemeteries and graves, communities, institutions and family relationships, according to the service ordered.

4.7. Where a service is ordered for a legal, administrative, civil or professional process, including a process before an authority, consulate, government office or institution in Israel or abroad, the service is research and locating information and documents only. AVOS does not give legal advice, does not represent the User and does not file or manage any application or proceeding for the User, unless expressly agreed otherwise in writing.

4.8. Nothing in the research, information, documents or Deliverables is a determination of legal or other eligibility, and there is no undertaking that any authority, consulate, court or other body will accept the research findings or issue any document, approval, citizenship, status, recognition, registration, inheritance or other outcome. Fees are paid for the research work and the scope of work ordered, not for achieving any particular outcome. Responsibility for assessing the legal significance of the information and its use lies with the User and the professional advising them.

4.9. AVOS may offer digital services, subscriptions, self-service research tools or other online services from time to time. Specific terms for such services, where required, will be presented within the relevant service and form part of these Terms.

4.10. You may contact AVOS for consultation, further information and tailoring of the Services by leaving details on the Site or through other contact channels AVOS offers. You may choose a preferred service path from the options on the Site, or contact AVOS to tailor a path to your needs.

4.11. AVOS may offer extensions, additional services and personal adjustments beyond the initial scope, including: extended research and additional sources; documentation of additional family members’ testimonies; additional interview and production sessions; adding personal content, letters or further life chapters to Deliverables; complementary audio or visual productions; additional printed copies; update, maintenance and preservation services for family digital spaces; and other services as needed and agreed.

4.12. Additional services or extensions are performed only after the User approves them and any additional fee is settled.

4.13. As part of the Services, AVOS may document interviews, audio recordings, photographs, scans, media restoration and family digital spaces, according to the service path chosen. Such documentation may be included in the project’s Deliverables, according to the scope of the service and the parties’ agreement. You are responsible for keeping copies of important original materials provided to AVOS, and we recommend not handing over materials of which you have no copy.

4.14. Research and documentation may depend on factors outside AVOS’s control, including the availability of archives, research institutions, family members, historical sources and materials provided by the User. AVOS therefore does not undertake that all requested information will be found, that every family detail will be verified or that every historical gap will be filled.

4.15. Research, documentation and production may take an extended period, and completion dates may change according to the scope of work, the availability of the User and their family, the availability of materials and sources, and other circumstances beyond AVOS’s control.

4.16. You agree to cooperate with AVOS as needed to perform the Services, including providing information and materials, taking part in interviews and giving the approvals needed to complete the project.

4.17. Where the Services include documentation of other family members, you must ensure that those family members agree to take part and to the use of the content they provide for the project.

4.18. Prices shown on the Site are current prices. AVOS may update prices on the Site from time to time at its sole discretion without prior notice, and may offer promotions, benefits and discounts that it may change or end at any time without prior notice. A price change will not apply to an order already confirmed and paid, or to a written offer given to the User, during its validity period.

4.19. AVOS makes reasonable efforts to show accurate and current information on the Site, including about services, Deliverables and prices. Clerical, typing, printing or technical errors, or inaccuracies caused by updates, computer systems or circumstances beyond AVOS’s control, may nevertheless occur. In such a case AVOS may correct or update the information, and the User will have no claim for such an error unless it amounts to material misrepresentation.

4.20. Payment for the Services is made according to the specific offer, order or agreement provided to the User, by one of the payment methods offered, including online card payment on a secure payment page of an external payment and invoicing provider (as of the date of these Terms: SUMIT). Card details are entered on the payment provider’s page and processed by it, and are not provided to or stored by AVOS. Before payment, the User is shown the full price, the currency and the number of installments, if installments are offered. Clients in Israel are shown prices in new Israeli shekels. The price shown is the final price to pay. AVOS is an exempt dealer and does not charge VAT. Clients outside Israel may be shown prices in U.S. dollars; currency conversion fees or fees charged by the card issuer are borne by the User. When payment is completed, the User receives a confirmation, and the transaction details, including AVOS’s details, the main features of the service, the price, payment terms and how to cancel, are provided in writing as required by law. Where the service includes access to the personal area on the Site (“My AVOS”), access is opened once payment is approved.

4.21. After lawful payment, a receipt will be issued in accordance with the law and sent to the client by the contact details they provided.

4.22. Cancellation of an engagement for services is subject to the law, including the Israeli Consumer Protection Law, 1981, where it applies. The Services are professional, personalized services performed in stages. Notice of cancellation may be given by email to hello@avoslegacy.com, by phone on +972-50-822-9828 or in any way in which the transaction was made, and must include the client’s name, the service and the date of the transaction, as set out on the Cancellation page. Nothing in these Terms limits any mandatory cancellation right a consumer has by law.

Where the fee is set by stages, milestones or service components, and subject to the law, any refund is calculated after deducting the proportional fee due to AVOS for work actually performed up to receipt of the cancellation notice, and reasonable external expenses incurred specifically for the project that cannot be recovered. Any remaining balance is refunded to the User in accordance with the law. On reasonable request, AVOS will provide details of the stage of work performed and of the calculation.

In a distance sale, a consumer may cancel the transaction within the periods and on the conditions set by law. A consumer who is a person with a disability, a senior citizen aged 65 or over, or a new immigrant may be entitled, where the statutory conditions are met (including a conversation between the parties as part of the engagement), to a cancellation period of up to four months from the date of the transaction, delivery or receipt of the disclosure document, whichever is later. In a service transaction that is not ongoing, the right to cancel is also subject to the date set for providing the service; if service began at the consumer’s request, the consumer pays the proportional fee for the service already provided, all in accordance with the law as amended from time to time.

4.23. The Services are professional and personalized and may include research, opening a case, collecting information, locating documents, interviews, documentation, writing, editing, design and production of dedicated Deliverables. The way the Services are performed may therefore change according to the materials available, the complexity of the project and needs arising during the work.

4.24. Before opening a research case, AVOS may carry out a preliminary feasibility check based on the information and materials provided to it, in a manner suited to the circumstances. This check is not a commitment to an outcome and does not guarantee that particular documents or findings will be found. If it emerges at this stage that there is no reasonable feasibility of performing the requested service, AVOS may decline to open the case.

5. Mailing list

5.1. You may join the Site’s mailing list by leaving a working email address and ticking express consent to receive mailings. You may also leave details on the Site to make contact, receive more information about the Services or schedule a consultation.

5.2. A User who joins the mailing list and ticks express consent agrees to the use of the email address provided for receiving information and marketing content, promotions, updates and advertising from the Site from time to time (“Mailings”), in accordance with section 30A of the Israeli Communications (Telecommunications and Broadcasting) Law, 2008 and, for recipients in the United States, the CAN-SPAM Act. Leaving details only to make contact, receive information or schedule a call is not consent to receive Mailings.

5.3. Incomplete or incorrect details may prevent you from receiving a response, information about the Services or Mailings. Please provide correct, complete and accurate details and update them if they change.

5.4. Mailings are not an undertaking to provide any service or achieve any result in connection with the Services.

5.5. Mailings are provided as they are, and the information in them may be incomplete or contain technical or other errors. The Site is not liable for any damage, loss, distress or expense caused to you or to third parties by using or relying on information in Mailings before verifying it in writing.

5.6. You may unsubscribe at any time using the “unsubscribe” link at the bottom of each Mailing or by emailing AVOS. Until you unsubscribe, the Site may send you Mailings, subject to the law.

5.7. The Site may cancel a User’s mailing-list registration at its absolute discretion, and may block a User’s browsing or registration, including in these cases:

5.7.1. False details were knowingly provided.

5.7.2. The Site was used to commit, or attempt to commit, an act that is unlawful under Israeli law, or that appears unlawful, or to enable, facilitate, assist or encourage such an act.

5.7.3. These Terms were breached.

5.7.4. The User did anything that prevents others from continuing to use the Site.

6. Intellectual property

6.1. All intellectual property rights in the Site, its content, the information on it, the Services offered through it, AVOS’s working methods, research and documentation methodologies, work processes, designs, the structure of Deliverables, databases, digital systems and any other material relating to the Site and AVOS’s activity belong exclusively to AVOS or to third parties acting on its behalf. This includes copyrights, patents and designs (registered or not), the Site’s name and domain name, its marks and logo, trademarks (registered or not), trade secrets, business and technological information, software, methods, systems, databases, applications, graphic files, computer code, site design, professional information, research and documentation processes, the structure and content of Deliverables, graphic design, texts, photographs, recordings, media files, audio and video clips, and the organization and arrangement of information on the Site.

6.2. Using the Site, contacting AVOS or engaging AVOS does not give you any ownership or license in the Site, its content, AVOS’s working methods or any other proprietary right, unless expressly agreed otherwise in writing.

6.3. You may not copy, distribute, publicly display, give to any third party or modify any part of the Site or its content, by any means, without AVOS’s prior written consent. In particular, you may not use the Site’s content to create derivative works, including similar websites, software, apps, databases or other services, without AVOS’s prior written consent. If AVOS gives access to the Site’s source code, it is for personal service use only and may not be copied, modified or used to create other code.

6.4. You may not copy, modify, disassemble, reverse engineer or otherwise attempt to derive the Site’s software code, including server-side code, client-side code, scripts or functions, including by scanning, scraping, robots or other automation.

6.5. You may not use AVOS’s research and documentation methodology, project structure, work processes, templates, ideas, formats or any other professional component AVOS uses to provide the Services.

6.6. Subject to third-party rights and to the specific agreement, on completion of the project and payment of the full fee, the client receives the rights in the personal content created specifically for them, including the research findings prepared for them, the biographical text and the family story. Rights in materials provided by the client remain with their owners. The methods, methodology, work processes, templates, structure of Deliverables, editing principles, research tools and general design remain AVOS’s property, and delivery of a Deliverable does not give the client the right to use them independently or commercially beyond the Deliverable delivered.

6.7. You grant AVOS permission to use the materials you provide only to perform the Services, including research, documentation, processing, editing and production of the Deliverables you ordered. AVOS will use such materials only for the purpose of the engagement and in accordance with the law and the parties’ agreement.

6.8. The client may print additional copies of a Deliverable delivered to them for private, non-commercial family use. Sale, commercial distribution, public release, licensing to a third party or any other commercial use of a Deliverable, and any use of AVOS’s methods, templates or design, require prior written consent from AVOS and from any other rights holders.

6.9. You may not use the name “AVOS” or AVOS’s trademarks, logo, designs or any other identifying mark.

7. Materials provided by the User

7.1. As part of the Services, you may provide AVOS with materials including documents, photographs, recordings, family information, personal stories, historical details and other materials for the project.

7.2. You confirm that you own the rights in the materials you provide, or have obtained all permissions and consents needed from third parties to provide them and to use them in the Services, and that their use for the Services does not infringe any third-party right.

7.3. You are responsible for ensuring, where required by law, that family members, interviewees or third parties whose personal information, including their image, voice, life story or identifying details, will be included in the project or Deliverables have given appropriate consent. Before recording an interview, AVOS will obtain documented consent from the interviewee. If the interviewee cannot give consent themselves, the interview will take place only after documented consent is obtained from a person legally authorized to give it. Information or images of minors will be provided and included only with appropriate permission from a parent or guardian, where required.

7.4. An interviewee who is not the paying client may contact AVOS about the use of their recording or personal information about them. A request to avoid, restrict or delete use will be considered in good faith in accordance with the law, the consent given, the stage of the project, the client’s rights and whether the information has already been included in a completed or delivered Deliverable. Nothing in this section permits public release of an interview or family material without appropriate permission.

7.5. You grant AVOS permission to use the materials provided only to perform the Services, including research, locating information, processing, editing, documentation, storage, production and creation of the project’s Deliverables. AVOS will not use such materials for any other purpose except with your consent or as required by law.

7.6. AVOS will take reasonable and accepted information security measures, appropriate to the nature of the Services and the information it holds, to protect the materials and information provided in the project. You acknowledge that absolute protection against intrusion, data loss or unauthorized use caused by events beyond AVOS’s control cannot be guaranteed.

7.7. AVOS will manage, keep and process the materials and information provided in the project during the engagement and afterwards, as needed to perform the Services, manage the relationship, keep business records and comply with the law, all in accordance with the Privacy Policy and the agreements made with the User.

8. Governing law and jurisdiction

8.1. Dispute resolution and jurisdiction (including for clients outside Israel):

8.1.1. Governing law: these Terms, the engagement between the parties and the Services are governed exclusively by the laws of the State of Israel.

8.1.2. Good-faith negotiation: in any disagreement, claim or dispute concerning the Services, these Terms or the Deliverables, the parties will first act in good faith to resolve it through direct negotiation, by writing to AVOS at hello@avoslegacy.com, within 30 days of the claim first being raised.

8.1.3. Online mediation for clients outside Israel:

• If the dispute is not resolved by direct negotiation and the User is not a resident of Israel, the parties may agree to refer the dispute to fair online mediation through a recognized international dispute-resolution institution agreed by both parties (such as the ICC’s dispute-resolution services or an equivalent online platform).
• The process will be conducted in English or Hebrew (at the User’s choice), by digital means and video conference (with no need to travel to Israel), and subject to Israeli substantive law.

8.1.4. Residual jurisdiction:

• For clients resident in Israel: any dispute will be heard by the courts competent under the law.
• For clients outside Israel: if the dispute is not resolved by negotiation or mediation, the competent court in Tel Aviv will have jurisdiction, while preserving any mandatory consumer rights of a foreign consumer under the consumer-protection laws of their country of residence that cannot be waived by contract.

9. Contact

For contact and further information about the Site and the Services, write to hello@avoslegacy.com.

Last updated: November 2026.