You can cancel a transaction by email at hello@avoslegacy.com, by phone on +972-50-822-9828, or in any way in which the transaction was made. Your cancellation notice must include the client's name, the service and the date of the transaction, or use the form below.

Cancellation terms

12.1. Cancellation by the client in a distance sale: the client may cancel within 14 days of the transaction or of receiving the transaction details in writing, whichever is later. For a service that is not ongoing, cancellation must be made at least two days that are not rest days before the service is due to start.

12.2. Senior citizens, people with disabilities and new immigrants: if the transaction included a conversation between the parties, including by phone or video, a client who is a senior citizen (65 or older), a person with a disability, or a new immigrant to Israel (within five years of receiving that status) may cancel within four months of the transaction or of receiving the transaction details in writing, whichever is later, on presenting the relevant certificate and subject to the legal conditions.

12.3. How to cancel: by email to hello@avoslegacy.com, by phone, in any way the transaction was made, or with the form in the appendix.

12.4. Refund: AVOS will refund the fee within 14 days of receiving the cancellation notice, to the same payment method, less: (a) a cancellation fee of 5% of the fee or ILS 100, whichever is lower, where the law allows; (b) if the service had already started at the client’s request, the proportional fee for work done up to receipt of the notice, according to the stages set in the offer or agreement; (c) outside expenses incurred specifically for the project with the client’s consent that cannot be recovered. AVOS will give the client details of the work done and of the calculation.

12.5. Ending the service after the cancellation period: after the cancellation period, the client may stop the service by written notice. In that case the client pays for completed stages and for work done in the current stage, and any fee paid for a stage that has not started is refunded.

12.6. Termination by AVOS: AVOS may stop the service if it turns out there is no reasonable prospect of continuing, if the client breaches this agreement and does not remedy the breach within 14 days of notice, or in circumstances beyond its control. Any fee for work not done is then refunded.

12.7. Nothing in this section limits any cancellation right the client has by law.

Cancellation form

To: AVOS Legacy, hello@avoslegacy.com

I wish to cancel the following transaction:

• Client name
• Service and transaction date
• Email and phone
• I am a senior citizen / person with a disability / new immigrant (if relevant; attach certificate)
• Signature and date

Send the form, or a message with the same details, to hello@avoslegacy.com. The full terms are in the Terms of Use, section 4.22.